Question 1

How do I cancel?

Accepted Answer

Premium is a subscription, so cancelling is done in the store, not in the app. On iPhone, open the Settings app, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions. Cancel before the store's deadline for the current period or it renews.

Question 2

Is there a free trial?

Accepted Answer

A trial is offered only when the checkout sheet confirms you're eligible and shows you the terms. Stores limit trial eligibility. For example if you've had one before, so what the sheet shows at that moment is what applies.

Question 3

Restore purchases

Accepted Answer

Open Settings inside the app and choose Restore purchases. You must be signed in to the same App Store or Google Play account you originally subscribed with. Restoration depends on the store, so if nothing appears, check which account your device is signed in to, then try again.

Question 4

I paid but Premium isn't showing

Accepted Answer

First try restore, above. If it still doesn't appear, check that the store account on this device is the one that subscribed. If you're still stuck, email me with the store you bought from and the approximate date, and I'll help.

Question 5

Refunds

Accepted Answer

Refunds for app-store purchases are decided by Apple or Google under their own policies, not by JPott Studios. Request a refund through the store you bought from. Deleting the app does not request a refund, and it does not cancel your subscription either.

Question 6

Reminders aren't arriving

Accepted Answer

Reminders need notification permission. Check your device settings for Softly Noted and confirm notifications are allowed. Also check that Focus, Do Not Disturb, or battery-saver settings aren't holding them back. The reminder is optional, the app works without it.

Question 7

Locking the app

Accepted Answer

Open App lock in Settings to create a PIN, and turn on biometrics if your device supports them. The app then locks whenever it leaves the foreground. Your device does the face or fingerprint matching, the app only gets the yes or no.

Question 8

I forgot my PIN

Accepted Answer

The PIN protects your journal, so it can't be looked up or reset by me. If you can't get in, the app's data can only be removed and restored from a backup you made earlier. This is why an encrypted backup is worth making.

Question 9

Adding photos to an entry

Accepted Answer

Softly Noted asks for photo access the first time you use the photo feature. The photo you pick is copied into the app's own private storage, so it stays with your entry even if you later tidy your library.

Question 10

The widget isn't updating

Accepted Answer

Remove the widget and add it again. Widgets are refreshed by the operating system, so the timing isn't entirely under the app's control. If it stays blank, open the app once and check back.

Question 11

Why do free insights only cover 7 days?

Accepted Answer

Your whole journal, search, and exports are free. Free insight numbers look at the last 7 days, and Premium adds patterns and trends over months.

Question 12

Back up or move to a new phone

Accepted Answer

Open Data, reports & encrypted backup in Settings and create a protected backup, then restore it on the new device. Softly Noted backups are password-encrypted and may include your journal photos. Keep the password safe - without it the backup cannot be opened, by you or by me.

Question 13

Export a report

Accepted Answer

The same Settings screen exports PDF and CSV reports. Unlike backups, these reports are not encrypted and contain readable personal content, so choose where they go carefully.

Question 14

Protect your privacy

Accepted Answer

Your journal records are encrypted on your device with a device-specific key, and you can add a PIN or biometric lock. Photos you add are copied into the app's private storage on the device; the app doesn't claim those image files are separately encrypted at rest. Read the privacy policy for the full picture.

Question 15

Sync isn't working

Accepted Answer

Sync is optional and off unless you turned it on. Check your connection and that you're signed in to the same sync account on both devices. Your journal records are encrypted on your device before upload, so a record created on another device can only be read where your key is available. Your photo files stay local and are not part of the upload.

Question 16

Delete my data

Accepted Answer

See the data and account deletion guide for step-by-step instructions.

About Softly Noted

Who is Softly Noted for?

What does it do?

What does it not do?

One calm email a month

What does it cost?

Where do I get it?

Who makes it?

One calm email a month